How Geopost improved the management of
non-identified parcels across Europe with WizyVision.
How Geopost improved the management of non-identified parcels across Europe with WizyVision.
Like many large logistics organizations, Geopost faces challenges that are both operationally complex and highly visible to end customers. One of the most critical being the management of non-identified or unlabeled parcels.
faster
higher
Geopost is a leading player in express parcel delivery across Europe, operating well-known brands such as DPD, Chronopost and SEUR. Every day, millions of parcels transit through logistics hubs, relying on highly optimized processes to ensure speed, traceability, and customer satisfaction.
Parcels may be opened, returned, or separated from their original tracking information.
For Geopost, the challenge was binary:
Operational complexity. Each Business Unit across Europe had developed its own processes which led to fragmented workflows, inconsistent data, and varying performance levels.
Legacy systems and scalability limits. In particular, DPD Germany needed to replace a legacy software solution that no longer met operational needs, especially in terms of scalability, usability, and efficiency.
As a result:
- Inventorying parcel contents was time-consuming
- Searching for matching customer claims was inefficient
- Customer service teams struggled to respond quickly
- Valuable time and resources were lost across the organization
In a business where speed and accuracy are critical, these inefficiencies had a direct impact on both costs and customer experience.
WizyVision designed a standardized, scalable, and mobile-first process, capable of being deployed across multiple European Business Units.
At the core of the solution is a mobile application powered by AI, designed to bridge the gap between physical parcels and exploitable digital data.
For operations teams, WizyVision app enables frontline workers to:
- Capture pictures of parcel contents directly from a mobile device
- Build a visual inventory of non-identified parcels
- Automatically structure and enrich captured data
This picture-centric approach transforms a complex, manual task into a fast and intuitive process that can be executed directly on the warehouse floor.
For customer service teams, WizyVision provides a back-office with:
- An advanced search engine, powered by AI
- Automatic translation in 15 languages, enabling cross-border collaboration
- Faster and more accurate matching between parcel inventories and customer claims
This allows customer service teams to respond more efficiently, regardless of language or location.
"WizyVision is a dream come true! Now, it's just a matter of picking up a device and looking on the app, and we can see exactly where the item is. Last week, I had a customer looking for a parcel worth £3,000, and we were instantly able to locate it with WizyVision"
Zachary Hume, Operations manager at DPD
WizyVision provides your operational teams with mobile apps that will make you gain time and knowledge.
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Turning operational complexity into business value
With WizyVision, Geopost successfully:
Standardized a critical operational process across Europe
Replaced legacy tools with a future-proof solution
Improved efficiency, accuracy, and customer satisfaction
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