Discover how we helped GeoPost gain knowledge and track their parcels.
Problem
Geopost needs to improve the identification of parcel's content. Each business unit has specific processes and tools, accross Europe.
Solution
With WizyVision, Chronopost created a tailored mobile app capable of identifying parcel's content with a simple picture.
Results
Operations teams now has access to a picture-centric inventory of parcel content and customer service, an improved search with automatic translation in 15 languages. Content inventory is now two times faster and the rate of client satisfaction in the event of a claim rose by 3 times.
Problem
Geopost needs to improve the identification of parcel's content. Each business unit has specific processes and tools, accross Europe.
Solution
With WizyVision, Chronopost created a tailored mobile app capable of identifying parcel's content with a simple picture.
Results
Operations teams now has access to a picture-centric inventory of parcel content and customer service, an improved search with automatic translation in 15 languages. Content inventory is now two times faster and the rate of client satisfaction in the event of a claim rose by 3 times.
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