Non-identified Parcels (Lost & Found)
Turn lost parcels into found revenue with AI-powered visual inventory.
Maximize Re-Routing Rates
Dramatically increase the percentage of lost parcels matched with their rightful owners, minimizing the financial impact of lost goods and refunds.
Cut Inventory Time in Half
Replace slow manual typing with instant photo capture, object detection, and voice dictation. Register an orphaned parcel in seconds directly on the sorting floor.
Boost Customer Satisfaction
Empower your customer service teams with a highly searchable visual database, allowing them to resolve missing parcel claims on the first call.
AI-Accelerated Registration
Catalog Parcel Contents in Seconds
Let Artificial Intelligence do the heavy lifting on the shop floor.
- Visual Object Detection Simply take a picture of the opened box. Our AI automatically detects and tags the items inside (e.g., "blue shoes," "electronics") to create a rich visual record.
- Voice Dictation & OCR Use speech-to-text to quickly add context without typing, or let the AI instantly extract text from invoices or packaging inside the box using OCR.
Smart Visual Database
A Picture-Centric Search Engine
Give your customer service team the ultimate search tool.
- Multilingual Auto-Translation Perfect for international logistics. A worker in Germany tags "schuhe", and your customer service agent in France can instantly find it by searching "chaussures".
- Centralized Visual Grid Access a clean, searchable dashboard displaying thumbnail photos of all unidentified parcel contents currently held across your entire network of depots.
Claim Resolution
Seamless Customer Claim Matching
Connect the lost item with the complaining customer instantly.
- Direct Claim Cross-Referencing When a client describes a lost item, customer service can filter the visual database by color, category, or brand to find an instant match.
- Re-Routing Workflow Trigger Once a match is confirmed, trigger an automated workflow to generate a new shipping label and alert the depot to dispatch the parcel to its true destination.
Resolution Analytics
Data-Driven Parcel Recovery
Turn lost and found data into operational excellence.
- Re-Routing Success Tracking Monitor your exact success rate in matching lost parcels with customer claims. Watch your manual refund costs drop drastically as your AI-powered visual database grows.
- Network-Wide Bottleneck Detection Identify issues across your entire logistics network. Track which specific sorting centers generate the most unidentified parcels and optimize their physical processes to prevent future losses.
Up and running in 3 steps
Configure
Use the WizyVision no-code platform to define your parcel registration workflow. Set up required AI detection tags, multilingual translation rules, and integration with your CRM.
Deploy
Equip workers in your "NPAI/Lost & Found" zones with the mobile app. They can immediately start photographing and cataloging orphaned parcels in seconds.
Analyse
Track resolution rates, monitor the volume of unidentified parcels across different sorting centers, and resolve customer claims faster via your centralized web dashboard.
Discover how we helped GeoPost gain knowledge and track their non-identified parcels
Geopost is the leader for express parcel delivery, operating brands such as DPD and Pickup across Europe, Chronopost in France, SEUR in Spain, and BRT in Italy.
Content inventory is now two times faster and the rate of client satisfaction in the event of a claim rose by 3 times.
WizyVision powers frontline teams across 3 continents
Choose the right plan for your frontline
Start your 14-day free trial. Transparent pricing built on real operational value
Deploy your first AI-powered app and create immediate value for your frontline teams
- Unlimited users
- Proven ROI in 3 months
Features included
- Image and voice AI smart capture
- Build & Customize your apps with AI
- Personalized reports & emails
- Standard automations
- Offline access
- 1 year data retention
- Online support
Accelerate your growth with advanced management features and seamless integration with your tools
- Unlimited users
- Proven ROI in 3 months
All the Teams plan features, plus:
- SSO
- API integration
- 3 year data retention
- Customer success support
Options:
- Gold support with SLA
- Advanced analytics (dashboard)
- App creation service on demand
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